I Can’t Open Encrypted PDF Files

Last Updated On February 15, 2019
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Why Can’t I Open an Encrypted PDF Files.

If you are logged into SmartEncrypt and are unable to open encrypted PDF files using a web browser such as Chrome or Fire Fox, is likely due to the way some browsers interact with files.

To allow encrypted PDF files to be opened by a web browser, you can re-associate PDF file with Microsoft Edge or install Adobe PDF Reader or any standalone PDF reader and these will open automatically.



How to change the file association for PDF to Microsoft Edge.

To re-associate a PDF files to open with Microsoft Edge:

  1. Right click on the PDF file you are trying to open
  2. Choose Open with → Choose another app from the context menu.
  3. From the “How do you want to open this file?” pop up menu, browse to Microsoft Edge and tick the “Always use this app to open .pdf files”. Then you will be able to view your PDF files in Microsoft Edge.