Customer Billing Policy

Last updated: 23 May 2019

 

  1. Data Confidence Solutions Pty Ltd (DCS) Software is provided as a subscription service. Customers have the option to select either Monthly or Yearly Subscription Terms which are paid fully in advance.
  2. Refer to the Terms of Agreement (TOA) for a Customer Account for the Definitions.
  3. Discounts are provided for Yearly Subscription Terms. The pricing for each Subscription Term by product plan is detailed on the Administrator Console
  4. Accounts can be cancelled at any time via the DCS Administrator Console and will be effective at the end of the current Subscription Term. To the extent permitted by the applicable law, Customers will not be entitled to any credits or refunds for prepaid subscriptions, or for any unused User Licenses or add-on modules.
  5. Prices for all countries (except Australia) are in USD and all prices quoted are exclusive of International Jurisdictional Taxes including taxes, duties, levies, royalties, transactions, withholding or any other taxes. For Australian Customers, pricing on the website is in AUD and exclusive of GST. GST is however added when proceeding to finalise the purchase.  AUD pricing is only available to Customers located, registered in Australia and provide payment from a credit card or bank account issued and located in Australia.
  6. The Customer will bear any credit card surcharge fees or international bank remittance transaction fees.
  7. The Customer is required to provide valid Account and Billing information and to ensure that organisation name, contact names, billing address, email and contact phone number(s) and Credit or Debit card details are always up-to-date within the DCS Administrator Console.
  8. If a Credit or Debit card is updated, the new card will apply for the next billing cycle.
  9. DCS may debit your credit or debit card for renewals, additional users, and unpaid fees, as applicable.
  10. It is the Customer’s responsibility to ensure that any billing or operational emails delivered to your mailbox are not blocked by your anti-spam software or any other protection measures.
  11. In making payments, the Customer acknowledges that they are not relying on future availability of any Products beyond the current Subscription Term or any Product upgrades or feature enhancements.
  12. Monthly Subscription Plans:
    1. Monthly subscription plans can only be paid with a Credit or Debit Cards (Mastercard, Visa or American Express is accepted).
    2. DCS automatically processes the Customer’s payment method on the date the account is registered and then on the same anniversary date each subsequent month unless for shorter months when the payment will be charged on the last day of the month.
    3. A payment receipt will be available in the DCS Administrator Console when a payment has been made.
    4. It is the responsibility of the Customer to ensure that the required funds are at call through their entered card, failing to do so shall invoke default payment procedures.
    5. Extra User Licenses or add-on modules can be added at any time and will be charged at pro-rata of current User License/module rates. The additional cost will be charged at the time of purchase and for subsequent months the increased monthly cost will be charged.
    6. Account product plan upgrades are possible and will be pro-rata for the current billing period and charged immediately, and then applied to each subsequent month.
    7. A monthly Subscription Term can be upgraded to a Yearly Subscription Term only (it is not possible to upgrade from a monthly to a 2 Year Subscription Term) and the payment must be made for the current subscription term.
    8. The number of User Licenses can be decreased via the DCS Administrator Console and the reduced monthly cost will apply for the next monthly billing cycle. To the extent permitted by the applicable law, payments are non-refundable and no refunds or credits are provided for any partial-month periods.
  13. Yearly Plans:
    1. Yearly subscription plans can only be paid with a Credit or Debit Cards (Mastercard, Visa or American Express is accepted)
    2. A payment receipt will be available in the DCS Administrator Console when a payment has been made.
    3. The Customer will bear any surcharge fees or international bank remittance transaction fees.
    4. All Yearly subscriptions are automatically renewed unless cancelled prior to the end of the Subscription Term.
    5. User Licenses can be added to the Account at any time and the Customer will be required to make immediate pro-rata payment through to the end of the Subscription Term.
    6. The number of User Licenses cannot be reduced, and no refunds or credits are provided for any partial period or unused Licences.
    7. Inactive User Licenses can be archived in order to be reallocated but once archived the License cannot be logged into. User Licenses can only be removed from 35 days prior to the end of the current Subscription Term and if the number of User Licenses is reduced within the last 35 days then the reduced number of User Licenses will be applied in the Account renewal for the new Subscription Term.
    8. A Yearly Subscription Term cannot be changed to a monthly payment plan during the current Subscription Term.
  14. If your Account is in arrears, you will be notified via messages in your DCS Administrator Console and by email.
  15. Payment default procedures – if you do not rectify your Account payment as per the invoice payment terms, you will receive notification and a final 7 days’ notice and after which time the account will be suspended until full payment is received.
  16. Plan type upgrades:
    Accounts can be upgraded via the DCS Administrator Console. Payment is prorated and made at the time the upgrade takes place. A No-Cost Starter Account can easily be upgraded to a paid Business Account, the Customer will be required to provide further information and to make payment at the time of making the upgrade. Payment will be made at the time the upgrade takes place.